We ship from SPAIN using Correos using a tracked service. For international shipments your local post office handles delivery, e.g. USPS, Deutsche Post, La Poste, Royal Mail, BPost, etc.
A shipment confirmation, with tracking number, is sent once the order is shipped - usually the next working day after the order is placed.
Transit time estimations:
* Spain - 2-3 days.
* Central Europe - 1 week.
* United Kingdom - 1 week.
* North America/Canada - 10-14 days.
* Other - 1-2 weeks.
Please add firstname.lastname@example.org to your e-mail whitelist so that you receive updates.
Make sure your delivery address is correct in your PayPal account, we cannot change delivery addresses for orders placed via PayPal due to PayPay's seller rules.
In the rare case that a package arrives torn or severly damaged do not accept the package from the courier and let us know via the contact form. A photo of the courier holding the package will help.
In case of packages that have not turned up follow these steps:
* Check the tracking status.
* Visit your local post office delivery depot and post office and get them to look for the parcel.
* Let us know via the "Contact" form.
Note: We can only claim for packages 30 days after posting and we have to wait for the result of the claim. We have often found that once a claim is formally made the package will be delivered. Do not use your bank to issue a charge-back as this process is *much* slower than waiting for the result of a postal claim.