Shipping

We ship from SPAIN using Correos using a tracked service.  For international shipments your local post office handles delivery, e.g. USPS, Deutsche Post, La Poste, Royal Mail, BPost, etc.

A shipment confirmation, with tracking number, is sent once the order is shipped - usually the next working day after the order is placed.

Please add shop@seriouslypro.com to your e-mail whitelist so that you receive updates.

Transit time estimations:

* Spain - 2-3 days.
* Central Europe - 1 week.
* United Kingdom - 1 week.
* North America/Canada - 10-14 days.
* Other - 1-2 weeks.

UK Post-BREXIT Custom charges:

• For orders under 135GBP, no customs fees apply, as of 2021/02/02 - See HMRC Notice 143 for latest information.
• If your order is over 135GBP it may be cheaper to split your order up into multiple orders placed on separate days.
• A CN22 form will be attached to each package.

Delivery Addresses:

Make sure your delivery address is correct in your PayPal account, we cannot change delivery addresses for orders placed via PayPal due to PayPay's seller rules.

Damaged / Lost-in-transit packages:

In the rare case that a package arrives torn or severly damaged do not accept the package from the courier and let us know via the contact form.  A photo of the courier holding the package will help.

In case of packages that have not turned up follow these steps:

* Check the tracking status.
* Visit your local post office delivery depot and post office and get them to look for the parcel.
* Let us know via the "Contact" form.

Note: We can only claim for packages 30 days after posting and we have to wait for the result of the claim.  We have often found that once a claim is formally made the package will be delivered.  Do not use your bank to issue a charge-back as this process is *much* slower than waiting for the result of a postal claim.